Privacy Policy
This Privacy Policy explains how Rome Crest Plumbing, operating plumberinrome.com (“we,” “us,” or “the Site”), collects, uses, and shares information when you browse the Site, call a phone number displayed on the Site, or submit a plumbing service request. The Site is a lead-generation and connection service that may route requests to independent, third-party plumbing providers or lead-routing partners. It is not itself a plumbing contractor.
1. Information You Provide
Depending on how you contact us, we may collect:
- Name
- Phone number
- Email address
- Service address or general location
- Plumbing problem or service requested
- Urgency and preferred contact time
- Information you choose to include in a call, message, or form submission
Do not submit sensitive information that is unnecessary for a plumbing-service request.
2. Information Collected Automatically
When you use the Site, we or service providers may collect technical information such as:
- IP address and approximate location
- Browser and device information
- Referring page or marketing source
- Pages viewed and actions taken
- Cookie or analytics identifiers
- Call-source and attribution data when a tracking number is used
3. Call Tracking and Call Recording
The Site may use static or dynamic call-tracking numbers to understand which page, search, advertisement, or other source produced a call. Call metadata can include the calling number, time, duration, routing result, and attribution source.
If call recording is enabled, the call flow should provide any disclosure required by applicable law before recording begins. Recording practices must match the actual configuration in the phone-routing platform.
4. How We Use Information
We may use information to:
- Route a plumbing request to an independent provider or routing partner that may serve the location and service category
- Enable providers to contact the person who requested service
- Operate, secure, and improve the Site
- Measure lead quality, call attribution, advertising performance, and site usage
- Detect fraud, abuse, spam, or technical problems
- Maintain records and comply with legal obligations
5. How Information May Be Shared
Information may be shared with:
- Independent plumbing providers that receive or respond to a service request
- Lead-routing networks or platforms involved in matching or delivering the request
- Phone, call-tracking, hosting, analytics, form, CRM, and advertising service providers
- Professional advisers or authorities when required by law or needed to protect legal rights
Because privacy laws can define “sale,” “sharing,” and targeted advertising differently, the Site should not make a blanket claim that data is never “sold” unless that statement has been reviewed against the actual lead-routing and advertising model.
6. Data Use and Sharing Summary
| Data Category | Typical Purpose | Possible Recipients |
|---|---|---|
| Name, phone, email | Contact and follow-up | Matched provider, routing partner, site operator |
| Service address / area | Geographic routing | Matched provider, routing partner |
| Problem description | Service matching and preparation | Matched provider, routing partner |
| Call metadata / recording if enabled | Routing, quality, attribution | Site operator, phone/routing platform, provider as applicable |
| Cookie / analytics data | Site analytics and advertising measurement | Analytics, hosting, advertising platforms |
7. Contact and Service-Request Consent
When you submit a service request, you authorize the Site and the provider or routing partner handling that request to use the contact information you provided to respond about that request. Any consent language displayed on forms or calls must match the actual communication methods used, including any automated calls, texts, or marketing communications if those are enabled.
8. Cookies, Analytics, and Advertising
The Site may use cookies, analytics tools, conversion tracking, and advertising technologies. These tools can help measure visits, calls, form submissions, and campaign performance. Browser settings and, where applicable, consent controls may allow you to limit certain cookies or tracking technologies.
9. Data Retention
We retain information for as long as reasonably necessary for routing, lead-quality review, recordkeeping, fraud prevention, dispute handling, and legal obligations. Actual retention periods should be documented internally and aligned with the tools used by the Site and its routing partners.
10. Security
We use reasonable administrative and technical safeguards intended to protect information. No website, phone system, or transmission method is completely secure, so absolute security cannot be guaranteed.
11. Privacy Rights
Depending on where you live and which laws apply, you may have rights relating to access, correction, deletion, portability, or certain types of data sharing or targeted advertising. Requests can be submitted through Contact. The Site may need to verify a request before acting on it.
12. Children’s Privacy
The Site is intended for adults seeking home or business plumbing services and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
13. Third-Party Websites and Providers
The Site may link to government resources and may connect visitors with independent providers. Those third parties have their own privacy practices, which are not controlled by this Site.
14. Changes to This Policy
This policy may be updated when the Site’s tools, routing practices, or legal requirements change. The Last Updated date above identifies the current version.
15. Contact
For privacy questions or requests, use Contact, email support@plumberinrome.com, call +1 (762) 326-5400, or write to Rome Crest Plumbing, 200 E 2nd Ave, Rome, GA 30161. For website-use terms, see the Terms of Use.